Privacy Policy

last updated: 11.02.2026

This Privacy Policy explains how Bloop Studios (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website, purchase a product, or interact with us in any way. By using our website or services, you agree to the terms outlined below. If you do not agree, please do not use our services.

1. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the date above and post the new version on our website.

2. Information We Collect

We collect information to process your orders, run our business, and improve your experience. The information we collect falls into three main categories:

A. Information You Give Us Directly

This includes:

  • Your name, email, phone number

  • Billing details and order information

  • Account information (if applicable)

  • Messages you send to us (customer support, order questions, etc.)

B. Information Collected Automatically (Cookies & Analytics)

We use cookies and similar tools to collect:

  • IP address and device information

  • Browser type

  • How you use our site (pages viewed, items in cart, time on site)

C. Information From Third Parties

We may receive information from:

  • Our e-commerce platform (e.g., Shopify or equivalent)

  • Payment processors

  • Email or marketing tools

  • Analytics providers

We treat third-party information the same way we treat information collected directly from you.

3. How We Use Your Information

We use your personal information to:

A. Provide our products and services

  • Process and deliver your digital products

  • Send order confirmations

  • Manage your account

  • Provide customer support

B. Improve and personalise your experience

  • Understand how people use our site

  • Update or improve our products

  • Run analytics and site performance tools

C. Marketing (only if you opt in)

  • Send emails about new products, updates, or promotions
    You can unsubscribe anytime.

D. Security & Fraud Prevention

  • Detect fraudulent activity

  • Protect our website and users

4. Cookies

We use cookies to:

  • Keep the site running smoothly

  • Remember your preferences

  • Analyse site performance

  • Personalise content

Most browsers allow you to disable cookies, but doing so may affect your experience.

5. How We Share Your Information

We only share your information with trusted third parties who help us run our business, such as:

  • Payment processors

  • E-commerce platforms

  • Email and marketing tools

  • Analytics providers

  • Customer support tools

We may also share information if required by law or necessary to protect our rights.

We do not sell your personal information.

6. User-Generated Content (e.g., Reviews)

Anything you post publicly (reviews, comments, etc.) can be viewed by others. Please avoid sharing sensitive personal information in public areas.

7. Third-Party Links

Our site may include links to external websites. We are not responsible for their privacy practices or content. Please review their policies separately.

8. Children’s Data

Our services are not intended for children. We do not knowingly collect data from minors. If a child’s information was submitted, contact us and we will delete it.

9. Security & Retention

We take reasonable steps to protect your information, but no method is 100% secure.

We keep your information only as long as necessary to:

  • Provide your products

  • Fulfil legal obligations

  • Resolve disputes

10. Your Rights

Depending on your location, you may have the right to:

  • Access the information we hold about you

  • Request corrections

  • Request deletion

  • Request a copy of your data

  • Withdraw marketing consent

  • Restrict how we process your data

To exercise these rights, contact us at the email below.
We may need to verify your identity before processing your request.

11. International Users

Your information may be processed outside your country (for example, by our payment processors or hosting platforms). We take reasonable measures to ensure your information is protected.

12. Complaints

If you have concerns about how your data is handled, please contact us. You may also contact your local data protection authority.

If you have any questions about this policy, contact us at courtney@bloopstudios.co.za.

Thank you for supporting Bloop Studios — we appreciate you!